Devine Property Solutions

Privacy Policy

1. Introduction

At Divine Property Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

Please read this policy carefully to understand how we handle your personal information. By using our website or services, you agree to the terms of this policy.

2. Who We Are

  • Company Name: Divine Property Solutions,
  • Contact Information:
    • Email: contact@ divinepropertysolutions.co.uk

We are the data controller for the purposes of the UK GDPR and responsible for the personal data we collect and use.

3. What Data We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information:

    • Name
    • Email address
    • Phone number
    • Address

  • Property Information:

    • Details of your property (if you are a landlord or estate agent).

  • Technical Data:

    • IP address
    • Browser type and version
    • Time zone settings
    • Location data
    • Operating system and platform

  • Usage Data:

    • Information about how you use our website and services.

  • Marketing and Communication Preferences:

    • Your preferences for receiving marketing materials from us.

We do not collect any special categories of personal data (e.g., race, religion, political opinions) unless you explicitly provide such information.

4. How We Collect Your Data

We collect data in the following ways:

  • Direct Interactions:

    • When you fill out forms on our website (e.g., contact forms, booking requests).
    • When you communicate with us via email, phone, or post.

  • Automated Technologies:

    • We collect technical data via cookies, server logs, and other similar technologies when you browse our website.

  • Third Parties:

    • We may receive data about you from third-party sources such as estate agents or property portals if you have authorized them to share your information with us.

5. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery:

    • To provide our rent-to-rent HMO management services, including conducting property assessments, managing your property, and fulfilling contractual obligations.

  • Communication:

    • To communicate with you regarding your inquiries, property management, or any other services you have requested.

  • Marketing:

    • To send you marketing information about our services that may be of interest to you. You can opt out of marketing communications at any time by contacting us.

  • Legal Compliance:

    • To comply with any legal obligations, such as providing information to law enforcement or regulatory authorities if required.

  • Improvement of Services:

    • To analyze and improve the functionality and user experience of our website.

6. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract:

    • When we need to process your data to provide services or fulfill our contractual obligations.

  • Consent:

    • If you have given us explicit consent for specific data processing activities (e.g., receiving marketing communications).

  • Legitimate Interests:

    • Where necessary, we process your data to pursue our legitimate business interests, such as improving our services, provided that your rights are not overridden.

  • Legal Obligations:

    • When processing is necessary to comply with a legal or regulatory obligation.

7. How We Share Your Data

We may share your personal data with the following parties:

  • Service Providers:

    • Third-party companies that provide services on our behalf (e.g., IT services, marketing agencies, property maintenance contractors).

  • Professional Advisors:

    • Legal, financial, or business consultants where necessary for our business operations.

  • Legal Authorities:

    • If required by law or to enforce our legal rights, we may disclose your information to government bodies or regulatory authorities.

We will not sell, rent, or lease your personal data to third parties.

8. International Data Transfers

We do not typically transfer your personal data outside the UK or European Economic Area (EEA). However, if we engage service providers located outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect your data in compliance with the UK GDPR.

9. How We Protect Your Data

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, or disclosed in an unauthorized manner. These measures include:

  • Secure storage of personal data.
  • Encryption of sensitive data.
  • Limiting access to personal data to employees, contractors, and third parties who have a business need to know.

Despite these precautions, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

  • Service Data: Retained for the duration of your contract and up to 2 years after the contract ends, unless otherwise required by law.
  • Marketing Data: Retained until you opt out of marketing communications or withdraw your consent.

11. Your Data Rights

Under the UK GDPR, you have certain rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data where there is no longer a lawful basis for keeping it.
  • Right to Restrict Processing: Request that we limit the processing of your personal data.
  • Right to Data Portability: Request the transfer of your personal data to another service provider in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal data for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at [Your Email Address].

12. Cookies

Our website uses cookies to improve your browsing experience and to collect usage data. Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the basic functioning of our website.
    • Analytics Cookies: Help us understand how visitors use our website.

You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

For more information, please refer to our [Cookie Policy] .

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us